Terms of service
General conditions of sale
scope
These terms and conditions apply to all purchases from
Kraftkraut - represented by HappyHealthProducts OÜ
[Link to “Imprint”
]
prices and shipping costs
The prices awarded are final prices including sales tax. The amount shown at the time of the binding order applies. In addition, there are shipping costs, which depend on the shipping method and the size and weight of the goods(s) you ordered.
payment
Payment is made when ordering via
- Credit card
- Payment in advance
- Invoice
- PayPal
late payment
If you default on payment, so be it
Kraftkraut - represented by HappyHealthProducts OÜ
is entitled to interest on arrears amounting to 5 percentage points above that announced by the Deutsche Bundesbank at the time of the order
to demand a given base interest rate p.a. If
Kraftkraut - represented by HappyHealthProducts OÜ
higher damage caused by the delay can be proven
Kraftkraut - represented by HappyHealthProducts OÜ
entitled to assert this.
right of retention
The customer is only authorized to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.
Delivery
(1) Delivery is made to the delivery address specified by the customer,
within
of
- Germany
- Europe
- Whole world
(2) If force majeure (natural disasters, war, delivery bottlenecks) makes delivery or any other service permanently impossible, the obligation to provide performance is due
Kraftkraut - represented by HappyHealthProducts OÜ
excluded. Amounts already paid will be paid by
Kraftkraut - represented by HappyHealthProducts OÜ
reimbursed immediately.
(3)
Kraftkraut - represented by HappyHealthProducts OÜ
can also refuse the service if this requires an effort that, taking into account the content of the purchase contract and the requirements of good faith, is grossly disproportionate to the customer's interest in fulfilling the purchase contract. Amounts already paid will be paid by
Kraftkraut - represented by HappyHealthProducts OÜ
reimbursed immediately.
Cheap shipping method for returns
(1) When returning the goods and accessories, please use the original packaging if possible, even if it is damaged due to an opening for functional testing.
(2) To return the item, please use the enclosed return label sent to you by email. This is the easiest and most cost-effective shipping option. You have no obligation to use this return process. However, if you choose an unnecessarily expensive shipping method, you may be required to pay us the increased costs compared to a cheaper shipping method
place of jurisdiction
If, contrary to what you stated when ordering, you do not have a place of residence in the Federal Republic of Germany or you move your place of residence abroad after conclusion of the contract or you
If the place of residence is not known at the time the action is filed, the place of jurisdiction for all disputes arising from and in connection with the contractual relationship is [
Location of the operator of the online shop
].
dispute resolution
General information requirements for alternative dispute resolution according to Article 14 Paragraph 1 ODR-VO and Section 36 VSBG (Consumer Dispute Resolution Act):
The European Commission provides a platform for online dispute resolution (OS), which you can find at this address:
http://ec.europa.eu/consumers/odr/
. We are neither obliged nor willing to take part in a dispute resolution procedure before a consumer arbitration board.
Final Provisions
(1) Should individual provisions of this contract be or become wholly or partially ineffective or void, this will not affect the validity of the rest of the contract, provided that a contractual partner is not unreasonably disadvantaged as a result.
(2) Changes or additions to this contract must be made in writing.